Privacy Policy
At VoiceCallAssistant, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
1. Information We Collect
We may collect the following categories of information:
- Account information: name, email address, phone number, and billing details when you register.
- Call data: recordings, transcripts, and metadata of calls processed through our platform.
- Usage data: log files, IP addresses, browser type, pages visited, and interaction data.
- Communications: messages you send to our support team.
2. How We Use Your Information
We use collected information to:
- Provide, maintain, and improve the VoiceCallAssistant service.
- Process transactions and send related notices.
- Respond to comments and customer service requests.
- Send technical notices, updates, and security alerts.
- Analyze usage patterns to improve user experience.
- Comply with legal obligations.
3. Sharing of Information
We do not sell your personal information. We may share information with third parties only in the following circumstances:
- Service providers: trusted vendors who assist in operating our platform (e.g., cloud hosting, payment processing).
- Legal requirements: when required by law, subpoena, or to protect the rights of VoiceCallAssistant or others.
- Business transfers: in connection with a merger, acquisition, or sale of assets.
- With your consent: in any other case where you have provided explicit consent.
4. Data Retention
We retain personal data for as long as your account is active or as needed to provide services. Call recordings and transcripts are retained for 90 days by default; you may request earlier deletion at any time.
5. Security
We implement industry-standard security measures including AES-256 encryption at rest, TLS 1.2+ in transit, and regular third-party security audits. Healthcare customers receive HIPAA-compliant data handling. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the right to:
- Access and receive a copy of your personal data.
- Correct inaccurate or incomplete data.
- Request deletion of your personal data.
- Object to or restrict processing of your data.
- Data portability (receive your data in a machine-readable format).
To exercise these rights, please contact us at privacy@voicecallassistant.com.
7. Cookies
We use cookies and similar tracking technologies to enhance your experience. Essential cookies are required for the service to function. Analytics and preference cookies can be disabled through your browser settings or our cookie preferences panel.
8. Children's Privacy
VoiceCallAssistant is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or a prominent notice on our website at least 30 days before the change takes effect.
10. Contact Us
If you have questions about this Privacy Policy, please contact us at privacy@voicecallassistant.com or by mail at VoiceCallAssistant Inc., San Francisco, CA, USA.